Contact support
Email DwellStamp
Include your iPhone model, iOS version, DwellStamp app version, and a short description of what happened. Avoid sending property photos or other sensitive records unless they are necessary to explain the issue.
Start here
Create a property record
Add the address and optional unit, select the first inspection stage, then review the default rooms. Empty rooms can be added, renamed, or removed.
Add evidence
Take or import a photo, confirm the room and stage, choose a condition label and severity, and add a specific note.
Create an export
A property must contain at least one photo. Generate the report, then use Apple's share sheet to save or send the PDF and media ZIP.
Protect your record
Save an exported copy somewhere you control before changing phones, clearing app data, or uninstalling DwellStamp.
Restore lifetime access
Open the lifetime-access sheet from the home screen and tap Restore Purchases while signed in to the Apple Account used for the original purchase.
Frequently asked questions
Where does DwellStamp store my records?
Property records and selected media are stored in DwellStamp’s private app container on your iPhone. DwellStamp does not require an account or operate a user-data backend. Your device-backup settings may separately include app data.
Why do I receive both a PDF and a ZIP?
The English PDF is the readable evidence summary. The ZIP contains the media copies preserved by DwellStamp and a JSON integrity manifest. Keep both when you want the summary and its associated files together.
Does SHA-256 prove when or where a photo was taken?
No. SHA-256 helps detect whether a preserved file’s bytes later changed. It is not a trusted timestamp, proof of identity or location, legal certification, or a guarantee of third-party acceptance.
Can I change the details after saving evidence?
Yes. You can reopen saved evidence and correct its room, stage, condition, severity, and notes without replacing the media copy preserved by DwellStamp.
What is included before I buy lifetime access?
The planned release lets you keep one active property and complete one successful full PDF and ZIP export free. DwellStamp Lifetime is a one-time, non-consumable App Store purchase that unlocks unlimited active properties and repeat full exports.
How do I restore DwellStamp Lifetime?
Open the lifetime-access sheet from the home screen and choose Restore Purchases. Apple checks the App Store purchase history for the current Apple Account. DwellStamp does not receive payment-card details.
What happens when I clear property data?
Clear all property data removes DwellStamp property records, stored media, and temporary exports from the app. It cannot delete copies already saved elsewhere, and it does not reset the free-export marker or lifetime entitlement.
Is DwellStamp legal advice or an inspection service?
No. DwellStamp organizes personal moving documentation. It does not inspect or verify a property, decide responsibility, provide legal advice, notarize files, or guarantee that a record will be accepted.
Permissions and troubleshooting
Camera or Photos access is unavailable
Open iPhone Settings, find DwellStamp, and review Camera and Photos permissions. You can deny either permission and continue using evidence already saved in the app.
An export cannot be generated
Confirm that the property contains at least one photo and that required English report fields use supported Latin characters and common punctuation. If a preserved media file is missing or its SHA-256 no longer matches the saved record, DwellStamp stops the export instead of silently producing an incomplete bundle.
A shared file is no longer in DwellStamp
PDF and ZIP exports are temporary inside the app and older temporary exports are periodically removed. A copy saved through the share sheet belongs to its destination and should be managed there.
The lifetime product does not load
Confirm that the iPhone can reach the App Store and that in-app purchases are permitted by Screen Time or device management. If you already purchased the product, choose Restore Purchases. You are not charged again for a successful restoration.
DwellStamp is being prepared for its first US App Store release. For product help, email mhzever@gmail.com. This contact will also be included in the App Store listing.